Littleton Coin Company

Job 137898 - IT Support Specialist
Willow Grove, PA

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Job Details

Location: Willow Grove, PA
Employment Type: Full-Time
Salary: Competitive

Job Description

Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Technician must also provide superior service consistently.

Specific duties include:

  • Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products
  • Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such
  • Deliver excellent customer service onsite and via the telephone including:
    • Building rapport with the client
    • Making them feel comfortable with working with you
    • Inspiring confidence in the solutions you are delivering
    • Being conscious of their time and level of frustration
    • Following up when you say you will
    • Inputting complete and accurate notes in the internal systems
    • Effectively managing your time and the resources to make sure that you are delivering the highest value to clients

Requirements

  • High School diploma or GED, some college preferred
  • At least 3 years of experience in the IT services field
  • Thorough understanding of small business technology; particularly Microsoft products
  • Microsoft Certified Professional certification strongly preferred
  • Cisco Certified Network Associate is a plus
  • Passion for teamwork, continuing education, problem solving and exceptional customer service
  • Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
  • Advanced Windows XP experience preferred

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